arrowhead-logoArrowhead Potato CompanyArrowhead WebsightArrowhead PDF
 Rupert, Idaho ­ Minidoka County
Project Area: Food Quality


Arrowhead Potato Company, a grower, packer, and shipper of fresh potatoes, was required by a key food service customer to pass a third party sanitation and food safety inspection with high marks. This involved an A.I.B. International inspection and, to meet this requirement, Arrowhead had to ensure that programs such as sanitation, pest control, and Hazard Analysis Critical Control Point (HACCP) were properly implemented and documented in the facility.

TechHelp conducted an on­site food safety and sanitation review and made recommendations formeeting safety requirements. A TechHelp specialist then assisted the company with development ofHACCP documentation and a customized HACCP Plan.

Arrowhead Potato Company received a very high rating on their AIB International sanitation inspection, which met and surpassed their customers’ requirements and resulted in:

  • Retention of sales to a key customer, accounting for 20-­25% of total business.
  • Retention of sales to another customer, representing 10% of company sales.
  • Doors opened up to new customers who had similar inspection requirements. This included direct retail customers, such as large grocery chains.
  • New customers with a better payment history, yielding an improvement of 25% in accounts receivable. This had a net positive impact on cash flow, improving on-­time payment of bills.
  • A phase out of customers that were taking unfair price adjustments to potatoes delivered to the East Coast.


TechHelp on­site review of food safety programs was useful in preparing for the inspection, but what really helped us the most was assistance with the HACCP program.Richard Fletcher, Sales Manager, Arrowhead Potato Company