Our Principles Protect Our Culture
Customer success is our passion. Our customers receive innovative and highly impactful consulting services that drive sustainable company success measured by performance, profitability, and growth.
Relationships are critical. We achieve these successes by developing and maintaining lasting, principle-based, trusted-advisor relationships with key company leaders, by observing and listening, and then offering holistic assessments and proven practices that facilitate effective team-based solutions.
We work as a team. Our team success results from a focused strategy powered by three distinct but closely related components: 1) Business development, 2) Client consulting and, 3) Project economic impact. We enhance our organizational efficiency by valuing and leveraging our internal team’s contributions, third-party service providers, and our key stakeholders (e.g., Board members).
We value individuals. Our people are our colleagues on the continuous improvement journey; they embody the skills and characteristics that are TechHelp’s competitive advantage. To succeed, we must behave in ways that utilize every bit of our team’s abilities. We are more than the sum of our parts; synergism is enhanced by respectful inclusive dialogue, thinking together, honesty, and caring for one another.
We enhance internal and external positive outcomes by self-directed individuals who communicate openly and respectfully. All individuals operate on good faith assumptions and include their team members in all key aspects of the business. As a group, we recognize a wide variety of individual contributions are critical to the team’s success.
Our consulting is unbiased, innovative, and authentic. Our brand is powered by unbiased consulting, providing skilled delivery resources, and consistently satisfying our customers. We bolster our name recognition by the existing brand clout associated with the three state universities and the national Manufacturing Extension Partnership (MEP) system and is synonymous with actively demonstrating the best practices we use with our clients.
Positive financial impact is fundamental to our success. TechHelp’s financial health is reflected in a healthy reserve balance established by multiple, steady streams of client revenue, state and federal grants, and special initiative grants. We boost our financial success by our reputation for plainspoken honesty, data-driven strategies, and innovative, long-lasting, and highly impactful solutions.