Lean Transformation is a continuous improvement methodology that empowers employees to create customer value and cut waste. In today’s highly competitive global market, few firms survive by wasting time, money, and resources or by having had poor customer service. The illustration below features the interrelated disciplines that combine to create a sturdy “House of Lean”.

What Are Wastes?
- Any non-value-added activity
- Adds problems
- Adds time to the process
- Interrupts the flow of value/information
- Should be minimized or eliminated
The 9 Wastes of Lean Include:
- Defects – All processing required in creating a defect and the additional work required to correct it.
- Over-production – Producing some type of work prior to it being required or more than is required.
- Waiting – Waiting for anything (people, signatures, information, supplies, etc.).
- Non-Value-Added Processing – Putting more work or effort into the work required by internal or external customers.
- Transport – Excess transport affects the time of delivery of any work in the office.
- Inventory (Time) – Excessive piles of paperwork, computer files, supplies, and time spent searching for documents.
- Motion – Any movement of people, paper, and/or electronic exchanges that do not add value.
- Employees’ Knowledge, Skills, and Abilities – The under-utilization of people’s knowledge, skills, and abilities.
- Energy and Environment – The unnecessary use of energy and the release of substances into the air, land, or water.
TechHelp has helped with Lean Transformations at Idaho organizations such as:
These companies win business by continually adding value to their products and services.
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